Shipping Policy

Last Updated: November 2025

At Market254 Soko, we connect buyers and sellers across Kenya to promote trusted and quality products. As an online marketplace, we do not directly handle deliveries — instead, each seller is responsible for processing and delivering their orders.

1. Order Processing

Once you place an order, the seller will confirm availability and delivery details.
Processing times vary depending on the product type and location.
Sellers are encouraged to update buyers promptly on order status.

2. Delivery Options & Timelines

Delivery methods (e.g., courier, rider, in-person pickup) depend on each seller.
Typical delivery times range from 1–5 business days within Kenya.
Buyers are advised to confirm estimated delivery dates before completing a purchase.

3. Shipping Fees

Delivery fees may vary by location, product size, and seller policy.
Any applicable delivery cost will be displayed during checkout or communicated by the seller.
In some cases, sellers may offer free delivery within specific areas or on promotional items.

4. Tracking & Communication

Sellers may provide tracking information or delivery updates.
Buyers should communicate directly with sellers for delivery confirmation or changes.
Market254 Soko may assist in resolving communication or delivery-related concerns.

5. Failed Deliveries

If delivery fails due to incorrect address or unavailability of the buyer, additional delivery charges may apply.
Repeated delivery issues may result in order cancellation or refund (based on the Refund Policy).

6. Delivery Disputes

If you do not receive your order or it arrives damaged, please:

Contact the seller directly.
If unresolved, reach out to our support team at hello@market254.co.ke with your order details.
We will review your case and mediate where necessary.

7. International Orders

Currently, Market254 Soko focuses on deliveries within Kenya only. International delivery options will be announced when available.

Your Cart

Your Cart

Popular